FAQ's

How may I get assistance with my online order?

You may contact/ WhatsApp us on 0647272702 or email us on customerservice@aurogroup.co.za.

 

I have just finalised my order, but I still have not received the order summary.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. After an hour and you still have not received an email, please contact us under the "Contact us" section. We will verify that the order has been successfully placed and will correct your email address if necessary.

 

Do you deliver all over South Africa and how much is delivery?

We offer free delivery across the country for all our orders.

 

How long will delivery take?

We endeavour to fulfil orders as soon as possible. Under normal circumstances, the time it takes since placing your order until it is delivered is approximately: 3-7 working days

We request your daytime physical address to ensure successful door-to-door delivery.

 

What are AAA grade parallel import perfumes?

We offers affordable designer perfumes. Our perfumes are AAA grade parallel imports that closely resemble the originals sold in general retail stores, but they cannot be compared to the originals themselves.
While some small defects may be present, such as slight damage to the box or a slight color variant, most of our fragrances are 100% perfect. We believe that everyone deserves to experience the satisfaction of owning a designer fragrance and smelling good without having to spend a fortune.
How does parallel importing work?

The act of importing and reselling authentic goods from another country that were obtained from non-authorised distributors without the licensed distributors' consent is known as the sale of parallel goods.

Is it lawful?

In South Africa, parallel or "grey" products are sold legally and are appropriate for usage there. Contrary to popular belief, it is not counterfeit. Parallel or gray items are lawfully sold both locally and internationally. The lack of a sale agreement between the seller and the manufacturer/trademark holder, however, may serve to identify them. Parallel or grey commodities are those that the merchant sells while not having such an arrangement.
Returns, exchanges, and warranties

In order to provide you peace of mind regarding any items you purchase from us, parallel goods will not be protected by the manufacturer's or its authorized distributor's warranty. However, Auro Group's Return/Exchange Policy will apply to all such goods.